Speak-up Policy

(Formerly Whistle Blower Policy) 

What does not fall under Speak-up Policy?

The following aspects are not covered under the ambit of the Speak-up Policy - 

HR Issues

Transfer • Salary • Transfer • Canteen Food • Commutation • Attendance issues.

Daily management issues

Argument with superior • Misunderstanding with a colleague • Mobile usage by co passengers/ driver.

Outside issues

Personal issues, Public Matters, Customer Complaints (product and service related).

For any complaints relating to Toyota products or services, customers are requested to visit www.toyotabharat.com

How to lodge a complaint?

Drop Boxes

Placed at different TKM locations at Bidadi

Dedicated Post-box

Toyota Kirloskar Motor (Ombudsman) PO Box No. - 27, Ramanagara - 562159 

Toll-free Hotline

1800 3000 0019

Dedicated Email-Id

complaint@tkmombudsman.com

Online Complaint

www.toyota-kirloskar-corporategovernance.com

Who REviews?

Who receives & reviews the report?

Independent Authority (IA)

* IA is one of the leading professional audit and investigation agencies
* No relationship with TKM
* IA will prepare the flash report & submit to Chairman (MD) of Ethics Committee (EC)
* Chairman will give direction to Corporate Compliance Division (CCD) whether to proceed with investigation
* If yes to proceed, CCD will investigate & submit the report to EC
* EC will review the report & decide on next course of action

FAQ

If your contact details are given you may be called for evidence. 

Not compulsory. However if identity is disclosed, investigation becomes easier.

TKM has a non-retaliation policy as per which interest of the whistleblower will be protected.

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